faq

We’re here to answer all your Questions

James Royce is proud of our personalized white-glove customer service. We will do all we can to accommodate your specific scheduling needs for viewing rugs and for delivering your purchase.

We also deliver rugs to view at your home or office; however, due to the time and expense involved, there is a non-refundable charge of $350 for each delivery which is payable in advance. (This amount may vary depending on the delivery location.)

This charge will be applied toward any purchase made at the time of your viewing. Please also note that rugs requested for viewing may not be kept overnight.

We ship domestically within 3-5 business days.

All sales are final. No refunds, exchange only. 70% restocking fee.

Custom rugs take a minimum of 4-6 months. The larger and more complex the rug, the longer the order will take.

Yes. While we do not require appointments, you can Contact Us or call 310-402-0909 to schedule. We look forward to seeing you!

We are located at 522 N La Cienega Blvd, West Hollywood, CA.